Our Helpdesk

Using our own bespoke software Helpdesk package, we individually track each of our customer's incidents from call to closure. We then analyse the root cause in order to instigate proactive action to avoid repetition.

At MacLellan, we guarantee:

• You will speak to one of our Technical consultants who understands your environment not a call centre operator.
  
  

• Each consultant is rotated between field and Helpdesk to ensure they remain in touch with customer requirements.
  
  

• Interpersonally sensitive consultants who can assess, diagnose and resolve problems in an effective but customer friendly manner.

We offer a truly different service. Please contact us to discuss your requirements further.